Sunday, 21st January, 2018
So I moved my Private Limited company’s Current Account from one branch of HDFC bank to another, within the same city. This was my own experience so yours will vary depending upon many factors.
Step 1: I applied & filled a form, with an application on company letterhead for account shifting at the desired new branch in 1st week of December 2017. I was told next an email will be sent to old branch, they will approve the transfer & then after only a few days the process will be complete.
Step 2: More than 2 weeks went by without any updates, I was told old branch has not approved the transfer yet so I had to personally call & speak with manager of old branch & request him to approve the account transfer.
Step 3: Got word that old branch has approved the transfer, now its a matter of just a few more days.
Step 4: 3 more weeks went by, now we are in 1st week of January 2018 without any progress, account is still with old branch. New branch staff said delay is due to annual closing & I’m asked to wait a few more days.
Step 5: In the 2nd week of January 2018 I emailed HDFC Customer Care, they took my complaint & asked for 5 days of time to revert back/resolve the case.
Step 6: Received call from new branch staff after 2 days of lodging the complaint, they asked me for my Debit Card number that is linked to the Current Account as it needs to be transferred to new branch as well. And I was told it will be done in next 2/3 days.
Step 7: On the 3rd day which is the last day of 5-day time asked by HDFC Bank Customer Care, I received call & email from new branch staff informing me that my Current Account has been transferred. It was the end of 3rd week of January 2018.
This was supposed to be an automatic process after the customer applied with form & required documents, but as with most things here I had to personally take responsibility & intervene, call, request various people from both the branches to get this done after spending 7 weeks of time.